What Is Technical Communication
Animation

September 2025

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This animated video, created using Vyond, introduces learners to the field of technical communication and highlights its role in simplifying complex ideas and processes. The project emphasizes clarity, accuracy, and accessibility so audiences can apply information effectively.

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The content covers five areas: technical writing, instructional design, usability/UX, multimedia design, and intercultural communication. Each area pairs narration with visuals and icons to make abstract concepts practical. I developed the script and storyboard to ensure the narration flowed smoothly with visuals, using transitions and text highlights to reinforce key terms.

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By combining storyboarding, narration, and visual design, I created an engaging piece that demonstrates how complex professional concepts can be communicated in a way that is both engaging and accessible.

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Deliverable: Instructional Animation

Emotional Intelligence in the Workplace
e-Learning Course

September 2025

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This Rise 360 course introduces learners to the five components of Emotional Intelligence: self-awareness, self-regulation, motivation, empathy, and social skills. It also explains their impact on workplace relationships. The design blends short text, narration, and interactive activities.

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Each module includes opportunities for reflection, encouraging learners to connect Emotional Intelligence concepts to their own experiences. The course closes with a recap and final quiz that reinforce strategies for building Emotional Intelligence through daily practice. This project showcases my ability to create clean, accessible eLearning in Rise that balances interactivity with practical takeaways.

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Deliverable: Articulate Rise course
 

Global Communication: Navigating the Interconnected World
e-Learning Course

July 2024

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This Storyline course explores how global communication works in modern organizations and why it matters for collaboration across cultures. It examines traditional and digital channels, translation challenges, and ethical considerations, while applying Hofstede’s dimensions to real workplace scenarios.

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I designed the flow to move from foundational knowledge to applied practice. Learners interact with narrated slides, scenario prompts, and knowledge checks that make abstract concepts actionable. A final quiz ties the content back to real-world professional communication.

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Deliverable: Articulate Storyline course
 

Federal Law Enforcement Training
Training Programs

April 2024 - Present

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Directly supporting the development and delivery of training programs for federal law enforcement professionals at the Federal Law Enforcement Training Center. My work focuses on creating engaging and effective instructional materials for in-person and online learning environments.

Collaborating closely with subject matter experts, I design lesson plans, student guides, assessments, and interactive eLearning modules that align with federal standards and accreditation requirements.

Manage and maintain over 120 lessons across multiple training programs, ensuring content is up-to-date, accurate, and tailored to the needs of diverse learners. 

Administer and maintain course materials within the LMS, managing uploads, tracking learner progress, and generating reports to ensure effective training delivery and evaluation.​​

Remote Work Best Practices
e-Learning Course

March 2024

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This Storyline course gives learners strategies for thriving in remote environments. It covers workspace setup, communication tools, time management, inclusivity, and leadership practices for distributed teams.

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The design blends narration with scenarios that simulate real workplace challenges, allowing learners to apply strategies in context. Knowledge checks and a final quiz reinforce best practices, while the visuals maintain clarity and accessibility. This project shows my ability to create relevant workplace training that connects theory to practice.

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Deliverable: Articulate Storyline course

Hofstede's Cultural Dimensions
e-Learning Course

January 2024

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This Storyline course focuses on Geert Hofstede’s six cultural dimensions: Power Distance, Individualism–Collectivism, Masculinity-Femininity, Uncertainty Avoidance, Long and Short Term Orientation, and Indulgence–Restraint, and their influence on communication, teamwork, and leadership. The course uses narrated explanations paired with visuals like diagrams to make theoretical content clear and approachable.

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Interactive exercises allow learners to compare cultural norms side by side, while case-based scenarios guide them in making decisions that account for cultural differences. Knowledge checks and a final assessment reinforce both recall and application of the framework in workplace settings. This project demonstrates my ability to transform academic theory into accessible, applied learning experiences that encourage cultural awareness and adaptability. 

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Deliverable: Articulate Storyline course

Agile Project Management
e-Learning Course

September 2023

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This Storyline course introduces Agile project management by comparing it to traditional Waterfall methods. Learners explore Agile values, the development cycle, and Scrum events, reinforced by brief scenarios and a final quiz.

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Though concise, the design shows my ability to organize technical material into a clear instructional flow that keeps alignment between learning objectives and assessment.

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Deliverable: Articulate Storyline course
 

Eye Protection & Hearing Conservation
Instructional Videos

August 2022 - December 2022

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Led a team to enhance the pre-existing online Eye Protection & Hearing Conservation training e-Learning course by creating and embedding three high-quality instructional videos:

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• How to Use an Eyewash Station

• Signs of Hearing Loss

• Hearing Loss Prevention

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Collaborated with multimedia specialists to ensure each team member's responsibility in video development, with a collective effort on the eyewash station video.

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Utilized project management skills to establish and maintain task progression, employing a Gantt chart with a five-stage breakdown: Strategy and Preparation, Creative Development, Pre-Production, Production, and Post-Production.

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Deliverables: Project plan, How to Use an Eyewash Station video, Signs of Hearing Loss video, Hearing Loss Prevention video, and final report.​​

Eye Protection & Hearing Conservation
e-Learning Course

May 2022 - August 2022

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The goal was to give consumers at Georgia Transmission Corporation an option of taking their courses online instead of physically coming to the training center.

Two policies from the Administrative Safety & Health (ASH) Manual were covered in the course and the other general information was found through research.

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The online course was created using Articulate Rise and included graphs and tables, accordion blocks, videos, flashcards, and a final quiz.

Appealed to various learning styles--written, visual, and auditory.

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Deliverables: Articulate Rise course and final report.

"Safety 24/7" Educational Series
Educational Documents

January 2022 - March 2022

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Introduced an educational series called

“Safety 24/7” for the Safety & Technical Training Department at Georgia Transmission Corporation. 

Education material and training was to be provided on topics that had clear applications for associates’ professional and personal lives, highlighting ways to stay safe both on the clock and while being a

weekend warrior at home.

With many people sustaining serious injuries while doing personal work over the past couple of years, this topic series was particularly timely and appropriate.

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Deliverables: Educational documents related to landscaping safety, hand and power tool safety, and water safety.​​

Integrative Transmission System (ITS)
e-Learning Courses

September 2021 - March 2022

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The overall goal was to convert two in-person training courses into online courses for the Safety and Technical Training Department at Georgia Transmission Corporation.

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To create each course I had to do the following:

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• Review existing material and attend the in-person training courses

• Develop a detailed outline of topics and subtopics that needed to be covered

• Write all script narrations and on-screen text needed

• Compile relevant photos, develop list of photo or video needs, and organize graphics 

• Deliver all material needed to the contracted developers 

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Deliverables: ITS Transmission Line Right-of-Way Access Only e-Learning storyboard (module 1) & ITS Substation Access Only e-Learning storyboard (module 1 & module 2)

Infectious Disease Educational Series
Educational Documents

July 2021 - August 2021

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The Safety & Technical Training Department at Georgia Transmission Corporation was responsible for publishing educational material related to industrial hygiene and preventing the spread of infectious diseases, such as COVID-19, influenza, etc.

Deliverables: two educational documents

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The first document I created covered five of the most common waterborne illnesses to increase the awareness of prevention strategies and symptoms.

The second document I created covered preventive methods for workplace infections. ​​

Administrative Safety & Health (ASH) Manual Educational Series
Educational Documents

June 2021 - July 2021

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The Safety & Technical Training Department at Georgia Transmission Corporation was responsible for publishing educational materials related to their corporate Administrative Safety & Health (ASH) Manual. The ASH Manual contains GTC's safety policies.

The department wanted to highlight relevant policies annually with reviews and training. 

Deliverables: Three documents explaining the key points of the following policies: extreme temperature precautions, material handling and storage, and fall protection. ​​

Telecommunications Personnel 
Instructional Video

June 2021

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The Safety & Technical Training Department at Georgia Transmission Corporation was in the process of developing a new training course for telecommunications personnel who may need to access fiber huts to perform maintenance activities at a ITS substation.

The training would serve as a safety orientation to help the non-electric utility personnel understand any potential hazards and risks in their work area and the strategies to mitigate those hazards. The training would likely be presented as an instructional video.

I developed an outline of training topics for the Access Only for Telecommunications Personnel training and a draft script that could be used for the video narrations.

I created a "shot list" of visuals to include in the video. I was one of the two people acting in the video.

Deliverable: Instructional video ​​

Mercer Phonathon Training
Instructional Design Research

August 2020 - December 2020

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Client wanted an instructional design research study done on the preexisting Mercer Phonathon training program. 

Conducted learner, context, and task analyses.

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Developed learning objectives and instructional material.

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Selected instructional strategies and media.

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Generated evaluation instruments and a formative and summative evaluation plan.

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Deliverables: Test plan, final report, and presentation.

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In the final report, you will find the details of the findings, recommendations based on those findings, and examples of ways to improve and implement the Phonathon training. ​​